ricardo@puertodoc.com
+52 55 6809 9625
< class="title"> Frequently Asked Questions
Frequently Asked Questions

Doctor House Calls in Puerto Escondido ~ FAQ

When you’re enjoying your well-deserved vacation in beautiful Puerto Escondido, the last thing you want is a medical issue. But if one arises, it’s reassuring to know that quality medical care is just a phone call away. Here at PuertoDoc, Dr. Ricardo offers a personalized doctor house call service designed to provide convenient, compassionate, and professional medical attention right where you are.

Getting to Know PuertoDoc

Q. Who is Dr. Ricardo Tetlalmatzi and what kind of medical services does PuertoDoc provide for tourists in Puerto Escondido?
A. Dr. Ricardo is the dedicated physician behind PuertoDoc, committed to ensuring patients receive excellent medical care while enjoying their time in Puerto Escondido. He is a Licensed Physician with a specialty training in Internal Medicine from the prestigious Universidad Nacional Autonoma de Mexico. His extensive training includes serving on the front lines during the COVID-19 pandemic, an experience that deepened his passion for infectious disease and critical care. This background means he is highly qualified to handle a wide range of general medical services, focusing on fundamental bioethical principles and the best scientific evidence available, always adapting care to each patient’s unique needs.

At PuertoDoc, Dr. Ricardo addresses common illnesses and injuries that don’t require an emergency room visit. This includes diagnosis and treatment for conditions like colds, flu, various infections (ear, throat, urinary tract), stomach issues (including common concerns like “Montezuma’s Revenge”), minor cuts and scrapes, skin rashes, allergies, and much more. He can also assist with prescription refills when appropriate, making PuertoDoc a convenient option if you need a doctor in Puerto Escondido. His professional goal is to provide personal medical care, free from prejudice, and accessible to all.

Click here to read more about Dr. Ricardo‘s extensive experience and qualifications.
Q. Why should I choose PuertoDoc for a house call instead of going to a clinic or hospital while on vacation in Mexico?
A. As your personal doctor house call service, Dr. Ricardo offers unparalleled convenience and comfort, especially when you’re not feeling your best. You avoid the stress of navigating an unfamiliar healthcare system, waiting in crowded clinics, or dealing with transportation. I come directly to your hotel, vacation rental, or Airbnb to allowing you to recover in a familiar and relaxed environment. It’s the ideal solution for tourists looking for medical attention right at their accommodation.
Q. What are PuertoDoc’s operating hours and how quickly can I get an appointment?
A. At PuertoDoc, all consultations and services are by appointment only, ensuring Dr. Ricardo can dedicate his full attention to each patient. His available hours for appointments are:

  • Monday to Thursday: 9:00 AM – 9:00 PM
  • Friday to Sunday: 9:00 AM – 6:00 PM
While Dr. Ricardo aims to accommodate visitors who need a doctor in Puerto Escondido as promptly as possible, he manages his schedule carefully around existing appointments and other patient needs. Therefore, PuertoDoc is not an on-demand service, and it’s best to make an appointment ahead of time to secure your preferred slot and ensure Dr. Ricardo’s availability. When you call or WhatsApp, he will provide you with the earliest possible appointment time based on his current schedule.
Q. Which areas of Puerto Escondido does PuertoDoc serve for house calls?
A. PuertoDoc proudly serve all major tourist areas within Puerto Escondido, including Zicatela, La Punta, Rinconada, Carrizalillo, Bacocho, and surrounding areas. Please contact Dr. Ricardo directly if you are unsure if your location is covered. Our goal is to be your go-to doctor near me in Puerto Escondido.
Q. Is Dr. Ricardo an English speaking doctor?
A. ¡Sí, por supuesto! Dr. Ricardo is fully bilingual and fluent in both Spanish and English, ensuring clear and effective communication about your health concerns. If you’re searching for an English speaking doctor in Puerto Escondido or an English speaking doctor near me while on vacation, you’ve found the right service with PuertoDoc.

Appointments & Logistics

Q. How do I schedule an appointment for a doctor house call with Dr. Ricardo?
A. Scheduling an appointment with PuertoDoc is easy! You can call or WhatsApp me directly at +52 55 6809 9625. I aim to respond promptly and arrange a visit at your earliest convenience, helping you see a doctor quickly in Puerto Escondido.
Q. What information will I need to provide when booking an appointment?
A. To help me prepare for my visit, please be ready to provide your name, current location (hotel name or specific address), a brief description of your symptoms, and any allergies. This helps me ensure you get the best medical care for tourists in Mexico.
Q. How quickly can Dr. Ricardo get to me in Puerto Escondido?
A. While Dr. Ricardo understands that when you’re feeling unwell, you want to be seen quickly, PuertoDoc operates by appointment only. His goal is to accommodate your request for a doctor house call as promptly as his schedule allows. When you contact PuertoDoc to schedule an appointment, Dr. Ricardo will provide you with the earliest available time slot. This might be within a few hours or later that day depending on his current appointments and location. He will give you an estimated arrival time when you book, ensuring you receive timely medical attention for tourists.
Q. What if I need to cancel or reschedule an appointment?
A. Please notify Dr. Ricardo as soon as possible if you need to cancel or reschedule your PuertoDoc appointment. He appreciates at least two hours notice.

Payments & Insurance

Q. How much does a doctor house call cost with PuertoDoc in Puerto Escondido, and what other services do you offer?
A. PuertoDoc believes in transparent pricing, clear and simple, in Mexican Pesos (MXN). All house calls include travel within Puerto Escondido, medications prescribed are additional. Here’s a summary of our primary services and their costs:

  • House Call Consultation, $1000 MXN: Health evaluation and physical examination in the comfort of your space.
  • Clinic Consultation, $600 MXN: Health evaluation and physical examination at a clinical office in Centro.
  • Telehealth Consultation, $400 MXN: Remote health evaluation of your symptoms and any necessary digital medical prescription(s).
  • IV Hydration Treatment at Home, $1600 MXN: Includes a house call consultation, plus one liter of sterile IV solution with electrolytes and vitamins and all necessary equipment. Additional IV medications, if needed for your condition, are charged separately.
For a complete list of PuertoDoc’s medical services and rates, please visit our services section.
Q. Does PuertoDoc accept credit cards?
A. No, unfortunately. While Dr. Ricardo prefers payments in cash (Pesos), bank transfers (to a Mexican account), Venmo, or Zelle are also acceptable options.
Q. Does PuertoDoc accept travel insurance for medical services in Mexico?
A. While PuertoDoc does not directly bill insurance companies, Dr. Ricardo can provide you with a detailed receipt and medical report that you can submit to your travel insurance provider for reimbursement. I recommend contacting your insurance company before your trip to understand your coverage for out-of-network medical services abroad. I can provide documentation for your travel insurance claim.
Q. What about prescriptions and medications?
A. If a prescription is necessary, Dr. Ricardo will write one for you. You can then fill it at any local pharmacy. He can also provide guidance on where to find a pharmacy near you. Please note that the cost of medications is separate from the consultation fee. PuertoDoc is here to help you access the medication you need in Puerto Escondido.

IV Therapy & Wellness - PuertoDoc & Revive IV Hydration Party

Q. What kind of IV therapy services does PuertoDoc and Revive IV Hydration Party offer?
A. At PuertoDoc, Dr. Ricardo offers individual IV therapy treatments designed to help you rehydrate, boost your energy, and recover faster, especially from common travel ailments. This includes:

  • Rehydration IVs: Perfect for dehydration from sun exposure, heat, or mild illness.
  • Hangover Relief IVs: A fast and effective way to alleviate headache, nausea, and fatigue after a night out.
  • Vitamin Boost IVs: Customized blends of essential vitamins and minerals to enhance your well-being, energy levels, and immune system. These are excellent options to help you feel better quickly and get back to enjoying your vacation.
Beyond individual treatments, Dr. Ricardo also leads Revive IV Hydration Party, a unique mobile wellness experience perfect for groups! Revive transforms recovery into a fun, social event, bringing doctor-led IV therapy directly to your location in Puerto Escondido, Mazunte, or Zipolite. These party packages include customized IV drips with electrolytes and vitamins, often with additional medication for hangover relief, plus refreshments and a dedicated Revive Party Coordinator to keep the good vibes flowing.

For complete details on all individual and group IV therapy packages, including pricing for Revive Hydration Parties, please visit our dedicated Revive IV Hydration Party website.
Q. Is IV therapy safe and beneficial for me?
A. Yes, IV therapy administered by a licensed medical professional like Dr. Ricardo is generally very safe and widely regarded for its efficiency in delivering hydration and nutrients directly into the bloodstream for rapid absorption. Many patients report feeling quick relief from dehydration, fatigue, and other common symptoms, leading to faster recovery and enhanced well-being. Dr. Ricardo will always assess your medical history and current condition to ensure IV therapy is appropriate and safe for you.
Q. How long does an IV therapy session take?
A. The duration of an IV therapy session varies depending on the type of IV and whether it’s an individual or group session. Individual IV treatments typically last between 45 to 60 minutes. For a Revive IV Hydration Party, the treatment time is usually between 1.5 to 2 hours, allowing the nutrients to be slowly and effectively absorbed by your body right in the comfort of your location.

Medical Concerns & Emergencies

Q. What if my condition is more serious than expected after a house call from Dr. Ricardo?
A. During your consultation, Dr. Ricardo will carefully assess your condition. If it is determined that you require emergency care or specialized treatment beyond what can be provided in a house call setting, he will advise you on the best course of action and assist with arrangements for transfer to a local hospital or specialist, if necessary. Your health and safety are our top priority.
Q. Does PuertoDoc handle medical emergencies in Puerto Escondido?
A. NO. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY (e.g., severe chest pain, difficulty breathing, major injury, loss of consciousness, etc.), PLEASE CALL LOCAL EMERGENCY SERVICES IMMEDIATELY (911 in Mexico) or go to the nearest hospital emergency room. My service is for non-life-threatening conditions. PuertoDoc is not an emergency doctor service.
Q. Can Dr. Ricardo help with travel-related illnesses like “Montezuma’s Revenge”?
A. Yes, traveler’s diarrhea and other common travel-related illnesses are among the most frequent conditions Dr. Ricardo treats. He can provide diagnosis, medication, and advice to help you recover quickly and get back to enjoying your vacation. He specializes in treating common tourist illnesses in Mexico.
Q. Can Dr. Ricardo provide medical certificates or fit-to-fly letters?
A. Yes, if your condition warrants it, Dr. Ricardo can provide medical certificates or fit-to-fly letters for your airline or travel insurance, based on his medical assessment. This is a common request for doctors for tourists in Mexico.

After Your Visit with PuertoDoc

Q. What if I have follow-up questions after Dr. Ricardo leaves?
A. Dr. Ricardo encourages you to contact him directly if you have any follow-up questions or concerns after your visit with PuertoDoc. He is here to support your recovery.
Q. Can I get a copy of my medical records from PuertoDoc?
A. Upon request, Dr. Ricardo can provide you with a summary of your visit and any relevant medical notes. This is useful for your personal records or for your primary care physician back home.

Additional Common Questions

Q. Does PuertoDoc offer preventative health services or check-ups?
A. Yes, Dr. Ricardo can provide general health evaluations and advice during a house call consultation. While focused on acute needs, he can discuss basic preventative care. For full details on all services, please visit our services section.
Q. Can PuertoDoc assist with minor injuries like sprains or minor burns?
A. Absolutely. Dr. Ricardo is equipped to assess and treat minor injuries such as sprains, strains, small cuts, abrasions, and minor burns, providing the necessary care and advice right at your location.
Q. What if I’m staying outside the main tourist areas? Can Dr. Ricardo still come to me?
A. Dr. Ricardo primarily serves the main tourist areas of Puerto Escondido (Zicatela, La Punta, Rinconada, Carrizalillo, Bacocho). If you are outside these areas, please contact him directly to discuss your specific location and what additional travel fees will apply.
Q. Do you offer medical care for children or infants?
A. Dr. Ricardo’s primary focus is on adult medicine, seeing patients aged 18 and older. In some cases, he may consider seeing a 16 or 17-year-old, depending on the specific condition and parental consent. However, for very young children, infants, or complex pediatric conditions, he will advise seeking a specialist in pediatric care. His expertise as an Internal Medicine Specialist is best suited for adult health concerns.
Q. Can PuertoDoc help if I’ve forgotten my prescription medication at home?
A. In many cases, yes. If you have a valid prescription from your home country or can provide sufficient medical history, Dr. Ricardo can assess your situation and potentially write a prescription for you to fill at a local pharmacy, assuming the medication is available in Mexico.
Q. What if I need a referral to a specialist (e.g., dentist, orthopedist)?
A. If Dr. Ricardo determines you require specialized care, he can provide recommendations and, if available, local referrals to trusted specialists in Puerto Escondido or nearby regions.
Q. What precautions does Dr. Ricardo take to ensure patient safety and hygiene during house calls?
A. Dr. Ricardo adheres to strict hygiene and safety protocols. He uses personal protective equipment (PPE) as appropriate, ensures all medical tools are sterile, and follows best practices for infection control to protect both himself and his patients.
Q. Can PuertoDoc assist with general wellness concerns or vitamin deficiencies?
A. Beyond treating acute illnesses, Dr. Ricardo can discuss general wellness, nutrition, and address potential vitamin deficiencies, including through his IV therapy services. For detailed options, please see our services section.
Q. What if I have a question not covered in this FAQ?
A. If you have any other questions not answered here, please don’t hesitate to contact Dr. Ricardo directly via phone or WhatsApp at +52 55 6809 9625 . He is happy to assist you!